Protection of personal data
In accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation - GDPR.
Personal information provided on the woolinspires.com website is processed in accordance with the Luxembourg law of 2 August 2002 on the protection of persons with regard to the processing of personal data as amended and in accordance with the EU Data Protection Regulation 2018 (GDPR). The customer has the right to access, modify, rectify and delete his or her data at any time. These rights may be exercised by sending a letter to the headquarters of Compagnie des Laines S.àr.l. or by e-mail to [email protected]
Information collected and its use
Compagnie des Laines Sàrl is responsible for the processing of personal data. Compagnie des Laines Sàrl undertakes not to communicate, free of charge or in return for payment, the details of its customers (*except for third parties involved in the execution of orders (carriers, banking services)) and/or its newsletter subscribers to a third party. The customer has the right to access, modify, rectify and delete data concerning him/her, which he/she may exercise by contacting Compagnie des Laines Sàrl.
Your rights: Modification and access to your personal data
You can ask Compagnie des Laines Sàrl to communicate to you, correct, update or delete the information you have provided on the site, and which you have authorised to be kept in the customer database, by contacting us at [email protected]
Before we send you any personal data, we will ask you to provide us with proof of your identity. If you are unable to prove your identity, we reserve the right to refuse to send you personal data. Your request will be fulfilled within a maximum of 2 months, provided that it is not abusive.
Concerning the rights of rectification and deletion: the preconditions are identical to those concerning the right of access. In addition, and where applicable, you must ensure that you provide La Compagnie des Laines Sàrl with any updates or changes to the information concerning you, including in particular those relating to your postal and/or e-mail address, in order to enable us to send your orders to the correct address and to contact you about it if necessary. Finally, Compagnie des Laines Sàrl may also retain for archiving purposes copies of communications with users of the www.woolinspires.com website and any responses to questions or comments sent to users by our customer service department.
Your rights can be exercised at no cost by sending us an email to [email protected] simply stating the reason for your request and the right you wish to exercise.
In particular, you have the right to:
- Request access to the data we hold about you.
- Ask us to rectify any data we already hold about you.
- Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we might have needed to process it, as stated above, or for which we are no longer competent to do so.
- Ask us to restrict the processing of your data, which means that in some cases you can ask us to temporarily suspend the processing of the data or to keep it for longer than necessary if you need it.
- Provide instructions regarding the retention, deleting or disclosure of your personal data after your death.
Security of your information and non-disclosure to third parties (with the exception of third parties involved in the execution of orders (carriers, banking services)
We are committed to ensuring the security of your information. To prevent unauthorised access or disclosure, we have put in place physical and electronic procedures to safeguard and secure the information we hold.
La Compagnie des Laines S.àr.l. will not pass on the details of its customers or newsletter subscribers to third parties without their permission, * with the exception of third parties involved in the execution of orders (carriers, banking services). In the exceptional case of unpaid invoices or fraudulent payments, Compagnie des Laines S.àr.l. reserves the right to communicate all necessary data to the police, competent courts and collection agencies.
When visiting the www.woolinspires.com website, personal data is collected by means of cookies or similar systems, in order to evaluate the audience and measure certain browsing patterns with a view to offering a better service to website users. Compagnie des Laines Sàrl reserves the right to use such cookies or similar navigation systems to facilitate navigation on this site and to personalise the information that appears on it. It also reserves the right to use such cookies or similar systems to collect information about users of the site, such as IP address, type of Internet browser and operating system used and/or pages of the website visited by a user, for statistical or security purposes. Finally, it may collect this information in order to monitor the use of the site and improve certain aspects of it. Most browsers automatically accept cookies, but they can also be configured not to accept them or to indicate when cookies are being sent. We recommend that you do not disable this feature, as it will prevent you from moving freely from page to page and enjoying all the site's navigation facilities.
The payment process is entirely and exclusively managed by the banking institutions, no personal data is collected or recorded by us. A special section dedicated to your payments can be found in the General terms and conditions of sale under "Payment method".
Please note that this present translation into English is for your information only. The French version is the only legally binding text.